Frequently Asked Questions
Common questions about your yourewardcard
How do I activate my card?
Visit the home page and use the Activate Card option. Enter your card number, expiration date, and security code (CW) when prompted. Once activated, you can sign in to check your balance and manage your card.
How can I check my balance?
Sign in on the home page with your card number, expiration date (MM/YY), and CW (3-digit security code). Your available balance will be displayed after verification.
Where can I use my yourewardcard?
Your card can be used anywhere Debit Mastercard or Visa debit cards are accepted in the United States and District of Columbia—online, in stores, for bill payments, and at ATMs (if your card allows cash access).
What if my balance check fails?
Confirm your card number, expiration date, and CW are entered correctly. Ensure your card is activated. If the problem continues, contact us for assistance.
Do the funds on my card expire?
Card terms vary. Some cards have “Funds Do Not Expire”; others may have an expiration. See your Cardholder Agreement for details.